Appointments can be made to see any doctor in the practice through the receptionist, either by calling at the surgery or telephoning 90451000, option 2. Or you can book an appointment online (please see the receptionist to obtain your unique pin number). Please telephone the surgery between 8.30am – 9.00am if you are unwell and need advice/treatment that day. Please make a separate appointment for each person. If you are unable to keep an appointment, please cancel as soon as possible.
If you have not seen your GP for 3 years, or you are over 65 and have not seen your GP in the last year, you should consider making an appointment.
THE SURGERY DOES NOT OPERATE OPEN SURGERIES
For emergency calls during surgery hours telephone 02890 451000. Urgent requests will be given prompt attention by the receptionists and the doctor will be informed. It will be necessary for the receptionist to ask some details regarding the condition of the patient in order for the doctor to assess the urgency. If the call is not deemed urgent your number will be taken and the doctor will call you after surgery or you may be asked to call back after surgery hours.
Phoning the surgery
Many problems may be resolved by telephone. The practice nurses are available to offer advice, since it is not always possible to speak to the doctor. If you wish to speak to a doctor, please telephone our reception team as early as possible in the morning. Reception staff will take
- Your name
- Your number
- Brief reason for your phone call and if it is urgent.
Your name will be added to the Telephone list . Doctors will triage all phone calls received and contact patients through the course of the same day.
Non urgent calls received after 2pm will be added to the following day telephone list.
The reception staff assist in the efficient day to day running of the practice and support the services we provide. When you telephone the surgery the receptionist may ask you a few questions. They have been trained to make these enquiries so that we can help you in the most appropriate way. Strict confidentiality is maintained by all staff. Reception staff are here to help but their job is very demanding and are often very busy, so please be patient.