Comments & Complaints

medication1We make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager and she will deal with your concerns appropriately. Further written information is available on the complaints procedure from reception.

We are continually striving to improve our service. Any helpful suggestions would be much appreciated. 

 Please speak to reception staff or the practice  manager.  

The complaints hotline

02895363893

 

The Northern Ireland Ombudsman

The website of the Northern Ireland Ombudsman explains the process of complaining about the NHS in NI.

PATIENT & CLIENT COUNCIL - Free Compaints helpline

Health and Social CareThis site is brought to you by My Surgery Website